Working in the hospitality industry is not just a job; it is a passion for those who love human interaction and excellence in service. Renaud is a perfect example. With over 30 years of experience at the Burdigala hotel, he has witnessed the establishment evolve and grow, while remaining true to its mission: providing every guest with impeccable hospitality and unforgettable moments.

Tell us about your background and your choice of hospitality

"Initially, I wanted to be a pastry chef, then a cook, but I discovered that hospitality offered another kind of pleasure: interacting with people. Working in the dining room or at the reception puts you at the heart of human interactions, and it became my vocation, while still enjoying gastronomy… but as a guest.

I studied for six years at the Talence Hotel School until I earned my BTS in hospitality. My internships, particularly in Dordogne and in the Val d’Aran in Spain, confirmed my choice: I loved being in direct contact with guests and contributing to their experience."

When did your journey at Burdigala begin?

"My first contact with the hotel was a four-month internship in May 1991, while the Burdigala was undergoing renovations to expand the suites and set up the large meeting room, which is now the restaurant.

After my studies, the Director, Mr. Gaillac, contacted me for a receptionist position. It was in the summer of 1992, and not having prepared a CV, I accepted… and I have stayed ever since! After seven years at the reception, I was appointed seminars and banquets manager. What motivates me here is the constant dynamic of the hotel and the new challenges each project brings."

What do you enjoy most at Burdigala?

"What I appreciate most is the diversity of the teams and the richness of exchanges. Working with colleagues of different backgrounds and ages allows for sharing skills and experiences. There is a real family atmosphere, strengthened by the INWOOD group, owners since 2016, which fosters a caring and collaborative environment. Being part of the Inwood Lovers team is a true daily pleasure."

In your daily role, what motivates you most?

"I enjoy supporting clients in their projects, whether it is a professional event or a personal celebration. My role is to remain discreet while ensuring everything runs perfectly. The most rewarding part is seeing their smiles and receiving their thanks, and this is only possible thanks to passionate, motivated, and highly professional teams, both in the dining room and in the kitchen."

A project or moment you are particularly proud of?

"At the reception, I had the chance to meet great personalities: the Dalai Lama, Rostropovich, Barbara Hendricks, Prince Albert of Monaco, as well as Johnny Hallyday, Céline Dion, Mylène Farmer, Gad Elmaleh… and many more! In seminars and banquets, I love transforming our spaces for unique events: professional evenings, perfume launches… Seeing the guests’ amazement is always a tremendous satisfaction for the entire team."

Renaud embodies the spirit of Burdigala: passionate, attentive, and committed, he contributes every day to making the hotel a place where guests and teams feel at home.